Manage customers, boost sales, and streamline your business operations with Diginect — a modern CRM solution with advanced AI features for deeper insights and smarter automation.
Optimize sales & build better customer relationships.
Track, manage, and resolve customer tickets quickly.
Integrate WhatsApp, email, and social media in one dashboard.
Telemarketing campaigns with in-depth data analytics.
Fully developed by an Indonesian team that understands local market needs.
Our founders & core team bring deep experience in the call center & customer engagement industry.
Chatbot, Voicebot, and Auto QA in one ecosystem.
Used across industries: F&B, healthcare, fintech, and more.
Diginect brings CRM, Omnichannel, and AI solutions together in one integrated dashboard — built for modern businesses that want to serve customers faster and smarter.
The Inbound Contact Center System is designed to manage incoming customer calls to the contact center. Agents handle calls effectively and efficiently.
The Omnichannel System Solution delivers a seamless, integrated experience across various communication channels, including phone, email, chat, WhatsApp, social media, SMS, and more.
A system designed to manage outbound calls from the contact center to customers or prospects effectively and efficiently.
Application of Artificial Intelligence technology in the CRM system to improve customer service and your business's operational efficiency.
Customizable to fit your business needs and complexity level.
Conversation flow is predefined based on scenarios & keywords.
Understands natural conversation context, answers complex questions.
Combines rule-based logic for precise transactions with LLM for open-ended conversations.
Automates customer interaction quality assessment across voice & digital channels using AI — no manual sampling required.
Supports PSTN, GSM Number, WhatsApp Call (beta), and VoIP.
Email, Chat, WhatsApp, Telegram, Messenger, Instagram DM, Threads, TikTok.
BOT: WhatsApp, Webchat, Telegram, IGDM, Messenger. Type: Predefined & Generative AI.
Create, View, Update, Log & Follow Up Ticket. Dynamic flow status & layer (L1-L4). Performance measurement (ART, AHT, AST).
Digital Interaction Monitoring (Realtime), Whispering & Listening Agent (Voice).
WABA Official & WA Unofficial, WA Blasting Message, Support WA Group Interaction.
Reaches out via preferred channel: Voice, WhatsApp, Livechat, Messenger, Telegram, Email, etc.
Message is received & routed via bot / routing system.
Agent handles it via a unified dashboard, categorizes it, creates a ticket & escalates if needed.
Follow-up team updates ticket status and notifies the customer.
Unify all customer communication channels in one dashboard. Agents handle conversations from multiple platforms without switching apps.
Run outbound campaigns with automated dialing systems (Preview, Progressive, PDS) that boost your sales team's productivity.
Manage systematic collection processes with a dedicated dashboard, call recording for compliance, and real-time performance reporting.
Automate customer responses with Chatbot & Voicebot, plus Auto QA to monitor the quality of automated service.
Trusted by leading companies across various industry sectors.
High cross-channel interaction volume — orders, complaints, loyalty.
Patient registration, service information, complaints with medical data kept secure.
Telecollection & Telesales for customer billing and verification.
Claims, policy inquiries, after-sales customer service.
Investment customer service, fast & accurate response.
Customer complaints, meter reading, billing information.
Reservations, schedule info, real-time passenger complaints.
Don't see your industry listed? Let's talk.
Diginect offers products modularly — choose and combine them according to your business's operational needs.
Pricing adjusts based on the number & complexity of channels selected.
Note: Sub-groups C & D have a higher pricing base due to third-party fees & approval complexity.
PT. Sinergi Digital Koneksi is a company focused on providing CRM systems and innovative, reliable digital-based IT solutions.
Through our product brand, Diginect, we deliver high-quality solutions designed to meet the needs of modern businesses. We continuously develop CRM technology and Artificial Intelligence (AI)-based IT solutions to provide real added value to our customers.
Diginect is a locally-made product developed by a solid, experienced, and highly dedicated Indonesian team with over 10 years of experience in the CRM and customer engagement industry.
To become the leading and most innovative provider of CRM and IT solutions.
To deliver products and solutions that provide meaningful experiences and added value to customers.
Let's discuss your business needs.
Gedung Wisma KDS Lantai 2, No.206, Jl. Buncit Raya No. 6B, Kalibata, Kec. Pancoran, Jakarta Selatan
support@diginect.id
021-3881 5147
0821-7798-3831
Join a team building CRM & AI technology for leading companies in Indonesia.
Schedule a free demo and see how Diginect can help your business.
Schedule a Demo Nowsupport@diginect.id | 021-3881 5147 | 0821-7798-3831
